Call or send a help request.

Tell us the device, what happens, and your city. You do not need to know the cause.

We will contact you to explain the next step and discuss current pricing and availability before you decide.

You stay in control. You enter your own passwords and security codes and approve changes.

Required: your name, city, a short description, and a phone number or email address.

Your name

How should we contact you?

Enter a phone number, an email address, or both.

Phone number

Email address

Your city

Need help describing the problem?

Choose a common problem (optional)

Choose one to fill the message box. You can change the words.

What can we help with?

Tell us which device is giving you trouble and what happens.

Please do not send passwords, security codes, payment or bank details, Social Security numbers, medical information, or remote-access codes.

This sends a request. It does not schedule a visit.

We use these details to reply to and manage this request. See our privacy notice.

What happens after you call

You stay in control of the next step.

We listen
Tell us what you see. You do not need to diagnose the problem.
We explain what we can help with
We will tell you what we can help with and explain the next step.
You choose the next step
Ask about current pricing and availability. We will explain whether a visit or remote help fits the problem, and you decide.

A simple description is enough. You do not need technical words.

Your device
Tell us whether it is a computer, printer, router, phone, or another device.
What happens
Describe what you see and when the problem started.
Your city
Tell us where you need us to visit.