Clear answers for common tech problems.
Start with what you see. These guides explain safe first steps and when another kind of help may be needed.
Browse help guidesFind the problem that sounds closest
You do not need to diagnose the cause before you start.
Safety
- A pop-up says to call Microsoft or Apple. What should you do?Safe first steps when a computer warning tells you to call support, pay money, install an app, or allow remote access.
- What safe remote computer help should look likeLearn how screen sharing should begin, what you control, what to close first, and which remote-support warning signs to avoid.
Printers
Wi-Fi
Computers
Files and backups
- What to do before moving files to a new computerA careful checklist for a new computer, including backups, accounts, photos, documents, programs, accessories, and the old device.
- How to protect important photos and files with a backupA plain-language guide to choosing important files, using cloud or external-drive backups, and checking that copies can be restored.